Privacy Policy

We only collect the information we need to provide our products and services, run our business, and keep your account secure. It falls into the following categories.

Information you give us

• Account details such as your name, username, email address, and phone number when you register.
• Billing details required to process an order, such as your name and billing address.
• The content of any message you send us through support tickets, email, contact forms, or live chat.
• Any other information you choose to share voluntarily, for example when you respond to a survey or request a customization.

Information we collect automatically

• Technical data such as your IP address, browser type, device type, operating system, and language settings.
• Usage data such as the pages you view, the links you click, and the time and date of your visit.
• Cookies and similar technologies that help our website function correctly and remember your preferences.

You can browse most of our public pages without creating an account. If you choose to remain anonymous, some features that require an account or payment will not be available to you.

We use the information we collect for legitimate business purposes, including the following:

• To create and manage your account and to give you access to the products and services you purchase.
• To process your orders, payments, and any refunds in line with our published policies.
• To respond to your support requests and communicate with you about your account or orders.
• To send important service messages, security notices, and, where you have agreed, occasional promotional updates.
• To operate, maintain, secure, and improve our website, products, and services.
• To detect and prevent fraud, abuse, security incidents, and activity that violates our terms or the law.
• To meet our legal, tax, and regulatory obligations.

We use cookies and similar technologies to keep you signed in, remember your settings, understand how our website is used, and improve your experience. Some cookies are essential for the website to work, while others are optional. You can control or delete cookies through your browser settings at any time. Please note that if you disable essential cookies, parts of our website may not function as intended.

All payments are processed by trusted third-party providers, such as Stripe, over an encrypted connection. When you make a payment, your card and financial details are submitted directly to the payment provider and handled under their own security standards and privacy policies. ViserLab does not store your full card number, security code, or other sensitive financial details on our servers. We only keep the limited transaction records we need to confirm your order, provide support, and meet our legal and accounting obligations.

We take reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. These measures include encrypted connections, restricted access to personal data, and the use of reputable third-party providers for payment processing.

However, no method of transmission over the internet and no method of electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security, and you provide your information at your own risk. You are responsible for keeping your account credentials confidential and for all activity that takes place under your account. Please notify us immediately if you believe your account has been accessed without your permission.

We do not sell or rent your personal information. We only share it in the limited situations described below.

• Service providers: trusted partners who help us operate our business, such as payment processors, hosting providers, email tools, and analytics services. They may only use your information to perform services for us and must keep it confidential.
• Legal and protective reasons: when we reasonably believe it is necessary to comply with the law, respond to a lawful request, enforce our agreements, or protect the rights, property, and safety of ViserLab, our users, or the public.
• Business transfers: if we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

Our website and products may contain links to third-party websites, plugins, or services that we do not own or control. This policy does not apply to those third parties, and we are not responsible for their content, security, or privacy practices. We encourage you to review the privacy policy of any third-party website or service before sharing your information with them.

We keep your personal information for as long as your account is active and for as long as we need it to provide our services to you. We may also retain certain information after your account is closed where it is necessary to meet our legal, tax, accounting, or security obligations, to resolve disputes, to prevent fraud and abuse, or to enforce our agreements. When we no longer need your information, we will delete or anonymize it in a reasonable manner.

Depending on where you live, you may have the right to do some or all of the following:

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, subject to the records we are required or permitted to keep.
• Object to or ask us to limit certain uses of your information.
• Opt out of promotional messages at any time using the unsubscribe link or by contacting us.

To exercise any of these rights, please contact us using the details at the end of this policy. We may need to verify your identity before acting on your request, and we will respond within the time required by applicable law.

Our website, products, and services are intended for people who are at least 13 years old, in line with the Children's Online Privacy Protection Act (COPPA) and similar laws. We do not knowingly collect personal information from anyone under the age of 13. If you believe that a child under 13 has provided us with personal information, please contact us, and we will take reasonable steps to delete that information.

We operate globally, and your information may be stored and processed in countries other than the one in which you live. Data protection laws in those countries may be different from the laws in your own country. By using our website and services, you consent to the transfer, storage, and processing of your information as described in this policy.

We provide our website and services on an "as is" basis. To the fullest extent permitted by law, ViserLab is not liable for any loss or damage arising from unauthorized access to your information, from events beyond our reasonable control, or from your own failure to keep your account credentials secure. Nothing in this policy limits any rights you have that cannot be limited or excluded under applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will post the updated policy on this page. Significant changes may also be communicated to you by email or through a notice on our website. Your continued use of our website and services after the changes take effect means that you accept the updated policy.